Global communications platform Infobip is recognized by ROCCO as a Tier 1 vendor in RCS, A2P SMS – for MNOs and for enterprises, and SMS monetisation.
This recognition highlights Infobip’s excellence in business, customer service, technology, and innovation, establishing it as an industry leader.
In the 2024 RCS Messaging market impact report, ROCCO notes the high satisfaction of Infobip’s customers and its impressive Net Promoter Score (NPS), underscoring its position as a trusted partner and technology provider in the RCS space.
Jason Bryan, CEO at ROCCO, said:
“Infobip has been ranked as a Tier One provider in ROCCO’s RCS Messaging Market Impact report. The simplicity of the implementation process has been praised by operators worldwide, which is a key aspect for operators. Furthermore, Infobip excels in terms of its pricing model and traffic monetisation, which are two areas that MNOs need to fully benefit from RCS.”
In the SMS space, Infobip connects to over 800 operators to deliver SMS messages reliably and securely, driving this mature ecosystem for both MNOs and enterprises.
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Infobip received the multiple Tier 1 recognitions at the recently concluded ROCCO Genesis event in Vienna.
ROCCO Research conducts industry surveys where mobile operators and enterprises evaluate the performance of vendors across various technologies, from Roaming and signalling to SMS, SMS monetization, and RCS.
Vendors ranked as Tier 1 have demonstrated the highest levels of excellence in business, customer service, technology, and innovation, and are regarded as industry leaders in their respective fields.
Ivan Ostojić, chief business officer at Infobip, said:
“At Infobip, we are honoured to receive these Tier 1 recognitions which serve as motivation for further innovation in technology as well as business models. Our high customer satisfaction and Net Promoter Score (NPS) reflect our commitment to delivering exceptional service and building trust with our customers. We continue to focus on advancing RCS as a powerful tool for richer and more interactive communication and remain committed to protecting mobile networks and users from unsolicited and fraudulent messaging.”
