Tag: AI in banking

Kuda Bank’s inaugural Customer Experience (CX) Conference in Lagos spotlighted the place of empathy and innovation in digital banking.

Caantin estimates a 933% return on investment and a 1.3-month payback period for businesses switching from human agents to voice ...

The banking industry, long dominated by brick-and-mortar institutions, is undergoing a seismic shift. Enter neobanks—digital-first, branchless financial platforms that leverage ...