Human-Centred Banking: How Kuda Proves Customer Experience Goes Beyond Technology
Kuda Bank’s inaugural Customer Experience (CX) Conference in Lagos spotlighted the place of empathy and innovation in digital banking.
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Kuda Bank’s inaugural Customer Experience (CX) Conference in Lagos spotlighted the place of empathy and innovation in digital banking.
Caantin estimates a 933% return on investment and a 1.3-month payback period for businesses switching from human agents to voice ...
The banking industry, long dominated by brick-and-mortar institutions, is undergoing a seismic shift. Enter neobanks—digital-first, branchless financial platforms that leverage ...
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