Tag: contact centre

How BT and ServiceNow are Transforming Contact Centre Business

by Techeconomy

May 24, 2023

BT and ServiceNow partnership on Contact Centre Transformation

Telecoms

...Turnkey package to accelerate organisations’ use of digital technology to enhance customer experience and productivity BT this week announced a ...

Seven Ways Cloud-based Contact Centre Technologies can Improve Employee Engagement

by Techeconomy

July 12, 2022

DisruptiveTECH

Cloud-based contact centre technologies are helping to improve employee engagement in several ways

Techeconomy Podcast

Infowave is brought to you by TechEconomy. Every week we will bring new stories from startups and influencers who are shaping and changing the world we live in. We’ll also bring you reports on topics you should know.

The meeting focused on the major lessons for techies in 2024 and projections for 2025, with a discussion on the rapid pace of innovation in the tech industry and the role of AI and digital ecosystems in creating smarter solutions. The panelists emphasized the importance of continuous learning, upskilling, and adapting to new trends, particularly in the context of AI, and highlighted the need for tech professionals to focus on mastering core concepts of programming, developing a business that is sustainable, and being customer-centric. The conversation ended with advice for career growth in the tech industry, emphasizing the importance of patience, finding a mentor, and focusing on strengths.