WhatsApp Business vs Telegram Channels: Competing for SME Communication
WhatsApp and Telegram are competing for SME communication, but while WhatsApp rules reach; Telegram drives community. Which fits your brand ...
Tag: customer engagement
Human-Centred Banking: How Kuda Proves Customer Experience Goes Beyond Technology
Kuda Bank’s inaugural Customer Experience (CX) Conference in Lagos spotlighted the place of empathy and innovation in digital banking.
Interswitch, ACI Consolidate Partnership to Drive Africa’s Digital Payments
Interswitch, one of Africa’s leading integrated payments and digital commerce companies, in partnership with ACI Worldwide, a global leader in ...
Boosting Profitability and Enhancing Deeper Customer Engagement with Conversational Banking
Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space where traditional ...