Tag: customer experience strategy

Customer Experience (CX) by Infobip - Olatayo L-Ajai, regional manager for West Africa

The Anatomy of a Winning Customer Experience Strategy as Peak Shopping Season Looms

by Techeconomy

November 23, 2024

Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. As retailers ...

Techeconomy Podcast

The Techeconomy Podcast is a thought-leadership show exploring the powerful intersection of technology, business, and the economy, with a strong focus on Africa’s fast-evolving digital landscape.

Africa’s digital economy is growing fast, but growth without trust cannot last.Join us for the February Edition of the Techeconomy Business Series as industry experts explore how trust, security, innovation, and user experience are shaping Africa’s evolving digital ecosystem.