The Future of Insurance in Africa | By, Dean Baker
Dean Baker, Regional Sales Lead at Infobip, believes that the future of insurance in Africa rests ...
Tag: CX
The Anatomy of a Winning Customer Experience Strategy as Peak Shopping Season Looms
Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. As retailers ...
Infobip Showcases CX Solutions at its Ghana Business Breakfast
Infobip recently held its Ghana Business Breakfast event in Accra, Ghana. The event by Infobip, a global cloud communication company ...
Retaining and Growing Customers in a Tough Economic Climate Requires a Superb Customer Experience
South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which ...
How the Correct Use of Artificial Intelligence Brings Value to a CX Strategy
With AI handling routine tasks, fewer human agents are needed, which can result in cost savings.
Driving Scalable Growth through Exceptional Customer Experience
Writer: Kehinde Ogundare, Country Manager, Zoho Nigeria Establishing and managing a business in Nigeria can be very challenging, especially when competing ...
Employee Experience VS Customer Experience – Which is Important in Business?
WRITER: Kelvin Brown, Regional Executive Telviva, KZN Understanding trends in any given field helps businesses understand what conversations are happening in the ...
Customer Experience with LG
Customer cover a wide range of activities that take place before, during, and following an interaction with a product or ...
Companies Struggling in Executing Customer Experience Strategies – study shows
Joint SAS survey with CMO Council highlights how the digitised customer journey has changed the CX strategy of most companies ...
During High Inflation, Great Customer Experience isn’t just a Competitive Differentiator – It’s a Matter of Survival
Article Written by Hyther Nizam, President - MEA, Zoho Corp. ====== Inflation is on almost everyone’s mind right now. Around ...
CX is Just the Tip of the Competitive Spear
Forward-thinking organisations are beginning to see that experience design isn’t just another business capability, but rather a fundamental ingredient to ...
CX in 2022: 5 Trends You Need to be Aware of This Year
ARTICLE By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp.
