Tag: Personalisation

The Anatomy of a Winning Customer Experience Strategy as Peak Shopping Season Looms

by Techeconomy

November 23, 2024

Customer Experience (CX) by Infobip - Olatayo L-Ajai, regional manager for West Africa

Commerce

Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. As retailers ...

Businesses Must Harness the Power of Conversational Experiences to Enhance Customer Engagement, Personalisation

by Techeconomy

February 7, 2024

Guest Writer

Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence – offering ...

Personalisation Need Not Come at the Expense of Data Privacy

by Techeconomy

June 13, 2022

Guest Writer

Hyther Nizam, President, MEA, Zoho Corporation writes: Consumers are collectively defining the line between desirable and undesirable personalisation

Techeconomy Podcast

Infowave is brought to you by TechEconomy. Every week we will bring new stories from startups and influencers who are shaping and changing the world we live in. We’ll also bring you reports on topics you should know.

The meeting focused on the major lessons for techies in 2024 and projections for 2025, with a discussion on the rapid pace of innovation in the tech industry and the role of AI and digital ecosystems in creating smarter solutions. The panelists emphasized the importance of continuous learning, upskilling, and adapting to new trends, particularly in the context of AI, and highlighted the need for tech professionals to focus on mastering core concepts of programming, developing a business that is sustainable, and being customer-centric. The conversation ended with advice for career growth in the tech industry, emphasizing the importance of patience, finding a mentor, and focusing on strengths.