TechSee, a visual customer assistance expert, has launched its Visual Remote Assistance with AI (VRAi) on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts.
VRAi enables businesses to leverage AI-powered vision models for visual self-service flows and provides support agents with enhanced product identification and insights.
Despite 73% of customers seeking more personalized experiences, 61% still feel treated like just another number by companies. Added to this, 65% of customers expect businesses to adapt to their evolving needs and preferences.
To address this gap and enhance customer retention, companies must invest in technology that delivers highly personalized customer support.
TechSee VRAi combines advanced computer vision, generative AI, and Salesforce’s Agentforce, utilizing Salesforce Data Cloud. This multimodal AI for CX automation delivers a customizable, no-code visual intelligence solution that helps businesses achieve immediate, tangible results.
Key Features and benefits include:
- Effortless Integration: VRAi natively integrates with Salesforce flows and the Agentforce framework, requiring no additional coding, making it accessible to non-programmers, and ensuring quick deployment.
- Enhanced Self-Service: Automatically classifies and tags images from video sessions for immediate use in service automation, enabling customers to set up devices or resolve issues quickly and efficiently, on their own.
- Multimodal Capabilities: Utilizes generative AI to read text, images, and audio/video, expanding the possible use cases of a customer-facing virtual agent and enabling sophisticated backend workflows.
- Seamless Omnichannel Transfers: Ensures smooth transitions between digital and human support, recognizing that no virtual agent can solve every customer query.
- Unmatched Accuracy: Delivers over 91% accuracy in real-world scenarios, providing clarity and precision to customer interactions.
- Continuous Learning: Learns from sessions you already run, improving with each interaction to provide increasingly accurate and efficient support.
- Integrated Prompt Refinement: Enhances AI-driven responses, ensuring that customer interactions are always relevant and contextually appropriate.
“Seeing is believing, and at TechSee, we believe in the power of vision to revolutionize customer service,” said Eitan Cohen, CEO of TechSee.
“VRAi, our AI-powered visual assistance solution, is a testament to our commitment to bringing true understanding to customer interactions. In collaboration with Salesforce, we’re empowering businesses to achieve unprecedented customer satisfaction and operational efficiency.”
Alice Steinglass, executive vice president and general manager, Platform, Salesforce, added, “VRAi is a welcome addition to AppExchange, as it accelerates business transformation for customers by driving significant improvements and improving customer satisfaction. AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
Salesforce AppExchange, launched in 2006, is a leading enterprise marketplace that offers more than 8,000 apps and experts, with over 12 million customer installs. It connects businesses of all sizes with ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
