ADVERTISEMENT
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
Friday, October 17, 2025
  • Login
No Result
View All Result
NEWSLETTER
Tech | Business | Economy
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
  • Chidiverse
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
  • Chidiverse
No Result
View All Result
Tech | Business | Economy
No Result
View All Result
  • News
  • Finance
  • StartUPs
  • TechTAINMENT
  • Guest Writer
  • Digital Assets
  • IndustryINFLUENCERS
  • Environment
  • Macro Monday
ADVERTISEMENT

Tizeti Launches AI-powered Customer Experience Upgrade

Kendall Ananyi, founder and CEO Tizeti

Kendall Ananyi, founder and CEO Tizeti

Tizeti Network Limited, West Africa’s pioneering solar-powered internet provider, has announced the launch of its New & Awesome (NA) Deal, an Artificial Intelligence (AI)-powered overhaul of its customer experience designed to simplify issue resolution, streamline onboarding, and make payments frictionless for millions of users.

The rollout begins October 1 for its fiber (FreeFiber.Africa) customers, October 15 for wireless wifi (Wifi.com.ng) users, and November 1 for its subscribers in Ghana (GhanaWifi.com).

For 13 years, Tizeti has led with affordability and unlimited internet. With the introduction of FreeFiber.Africa, it delivered unlimited speed, faster than 5G or satellite internet. But connectivity alone was not enough.

The company spent the past five months listening to customer feedback, redesigning its service model, and embedding AI into every step of the customer journey.

The result is a system that places more control in the hands of users, eliminates common pain points, and ensures greater transparency.

Under the New & Awesome Deal, customers will now be able to check their connection health, account status, and device performance directly from their phones before even speaking with an agent.

AI systems instantly identify callers using their Customer Identification Number (CIN), removing the need for lengthy verification.

Customers can also track technicians in real time when field visits are required, receive live updates on disruptions through Status.Tizeti.com, and benefit from automated compensation when service issues fall within the ISP’s control.

Payments, traditionally a friction point, are also streamlined. Through its platform Pay.Tizeti.com, AI agents automatically link transactions to the customer’s CIN, activating accounts instantly, sending receipts by email, and updating expiration dates without delays or manual proof of payment.

For ISP customers in Nigeria, this game-changing solution means seamless renewals and faster service continuity.

“At 13 years old, Tizeti is evolving,” said Kendall Ananyi, Chief Executive Officer of Tizeti. “We pioneered unlimited internet and introduced unlimited speed. Now, we are redefining service itself. The New & Awesome Deal adapts AI tools to give customers control, speed up resolutions, and make the entire experience – from onboarding to payments – simpler, smarter, and more transparent.”

The initiative underscores Tizeti’s ambition to move beyond providing connectivity into delivering intelligent, user-centered infrastructure.

As AI increasingly defines digital life, Tizeti is betting that customer empowerment and transparency will be the true differentiators in Africa’s broadband market.

The initiative underscores Tizeti’s ambition to move beyond being just a connectivity provider into building a true platform play – an ecosystem where broadband is only an enabler.

Globally, leading telcos have already made this shift: Reliance Jio in India expanded from low-cost data into payments, entertainment, and cloud; Safaricom in Kenya turned its mobile network into a financial services platform with M-Pesa; and Orange in Africa has layered health, banking, and enterprise services on top of its network.

Tizeti’s bet is that Africa’s next leap will follow this path – where connectivity becomes the baseline, and value comes from intelligent, user-centered infrastructure that empowers customers to manage their services, pay seamlessly, and tap into AI-driven digital tools.

0Shares

Tags: FreeFiber.AfricaGhanaWifi.comTizeti Network LimitedWifi.com.ng
Joan Aimuengheuwa

Joan Aimuengheuwa

Joan thrives at helping individuals and businesses scale via storytelling...

Next Post
Gaming Reimagined with GT VERSE

Gaming Reimagined: Infinix GT VERSE Merges Power, Play, and Portability in One Seamless Ecosystem

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  • About
  • Advertise
  • Careers
  • Contact Us

© 2025 TECHECONOMY.

No Result
View All Result
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs

© 2025 TECHECONOMY.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.