MTN Nigeria has committed to an aggressive infrastructure spend in 2025, with a primary focus on significantly improving the quality of its service, Dr Karl Toriola, the company’s chief executive officer, has declared.
Speaking on Arise TV recently, Toriola emphasised that addressing service quality is the company’s paramount message for the year.
“This is the most important message that I want to deliver here,” Toriola stated, highlighting the “clear understanding and expectation” from the Nigerian Communications Commission (NCC) and security agencies to enhance network quality.
To meet these expectations, MTN Nigeria plans to more than double its capital expenditure (CAPEX) compared to the previous two years. “We have now committed to effectively, we’ll probably do more than twice the capital expenditure that we did in 2023 and 2024 this year,” Toriola revealed.
He indicated that while the company spent approximately 440 billion Naira in 2023 and 2024 combined, the projected CAPEX for 2025 could “probably get close to 900 billion.”
The CEO explained that this substantial investment has “one primary objective: addressing the quality of service issues.”
He acknowledged that these issues are multifaceted, ranging from ensuring consistent power supply to cell sites by paying for diesel to prevent outages, to increasing network capacity, particularly in rapidly growing urban centres like Lagos and Abuja, and bolstering overall network resilience and power stability through its tower operations.
“So this year is all going to be about capital expenditure on an aggressive basis to fix quality of service issues (and) meet both the regulators’ and the public’s expectations,” Toriola affirmed.
He further noted that the company has already begun this journey, and subscribers can anticipate tangible improvements in service quality by the end of the second quarter or early in the third quarter of 2025.
The CEO reiterated that MTN’s focus remains steadfast on quality of service, underscoring commitment through both substantial capital investment and enhanced customer experience.
