Digital banking should make life easier. That’s the whole point, right? The ability to transfer funds, pay bills, and check balances—all with a few taps—should bring convenience.
This is the promise behind UBA’s newly upgraded mobile banking app, launched in March. With extended transaction history, improved security, and a more user-friendly interface, the update aimed to enhance the banking experience for millions of users.
But has it?
While some customers have welcomed the changes, others seem not too happy with some of the features such as battling login errors, security issues, and slow transactions. Via the app review on the Apple Store, we saw both praise and outright fury, the digital tool was celebrated and criticised in equal measure.
UBA’s Incentive to Onboard
To encourage adoption, UBA has launched a promotional campaign offering users a chance to win ₦5,000 cash, airtime, and data when they onboard the new mobile app. This is likely aimed at driving engagement and increasing the number of active users on the upgraded platform.
But what do customers really think? Let’s dive into the reviews.
What are the People Saying?
There’s something thrilling about a bank app that greets you with a full display of your financial worth the moment you log in. But it seems some of the UBA customers think otherwise.
Security or Sabotage?
While some users are amazed at the speed of transactions, others alleged they are faced with issues of passwords being both remembered and forgotten—by the app, that is.
“It always says it’s a wrong password while the password is correct,” complains a user, who, like many, has tried everything short of hiring a hacker to access their own money. And let’s not forget the drama of one-time passwords (OTPs) arriving long after a session has expired, ensuring that transactions become a fight of patience rather than convenience.
Speed vs. Stagnation
For every person praising the app’s “fast and furious” functionality, there’s another watching their screen load at a pace that would make a snail blush.
“The app is too slow, I think y’all need to do better,” wrote one reviewer, while another stated, “I’ve had to delete and reinstall this app multiple times. The app just hooks and loops over in poor network.”
And then, there are those who found the app “upgrade” to actually mean a “downgrade.”
“I must lay my reviews to prevent others from making such an upgrade. Transfers are now terrible,” warns a user who clearly believes in public service announcements.
User Experience
User experience is key for any appear development process.
“The UI interface could use a lot of work, you can do way better than this,” one user advises. Another goes straight for the jugular: “Feels like it was designed by an intern UI designer.”
Glitches, Freezes, and the Case of the Missing Transactions
Another complains that the app sometimes refuses to process transactions altogether, making it about as useful as a broken ATM.
And then there’s the matter of accessibility.
“I can’t operate this app. It can load my page completely basically because I’m not in my country at the moment. I can only see my balance and not operate the app. LORD!!”
Finally?
For all what might be termed ‘flaws’ (of course, no app is 100% perfect), the UBA app still has its loyal-defenders. Some users love its new features and enhanced security. Others find it smooth, reliable, and—most importantly—working.
“One of the best in Africa (if not the best). They have their ups and downs but it’s more ups than the latter, keep breaking bounds,” one user says, choosing positivity over exasperation.
So, for the UBA mobile app, the reviews are split. Whether you love it or loathe it, you’ll definitely have something to say about it.
