Bolt Nigeria has clarified the recent changes involving the departure of 22 employees.
According to a statement by the ride-hailing company made available to Techeconomy, the recent move stems from operational restructuring, not because of economic or financial distress on Bolt.
Bolt emphasized that it is not undergoing layoffs in the traditional sense, Instead, the company is discontinuing collaboration with a specific group of employees as part of a planned restructuring effort focused on optimizing customer support and operational functions.
Bolt assured its riders and drivers that the quality of service will not be affected.
“Bolt has never done and is not doing any layoffs, which implies massively downsizing the team because the company is struggling financially. We have made the difficult decision to discontinue collaboration with 22 employees in Nigeria. This decision comes as we have been going through the process of restructuring a considerable number of customer support and operational processes in the country.
“We have offered the people who will be leaving us severance packages that will support their transition to new career opportunities.
“This decision does not affect the quality of our products for riders and drivers. We see great potential in Nigeria and we will stand by our investment commitments in all our African markets.”
While the decision to discontinue collaboration with these employees was difficult, Bolt maintains its goal of providing exceptional service and optimizing its operations for the long term.
The company’s focus on efficiency and its continued investment in Nigeria reiterates its confidence in the future of the market. Bolt also acknowledges the impact on departing employees and offers severance packages to support their transition.
This restructuring will enable Bolt to deliver an even better experience for riders and drivers in Nigeria.
