Zenith Bank Plc has introduced a new two-factor authentication (2FA) layer on its internet banking platform as part of efforts to strengthen customer account security and reduce exposure to cyber threats.
The bank disclosed that the new security feature adds an additional verification step to the login process beyond the traditional password authentication system.
Under the new arrangement, customers logging into the Zenith internet banking platform will receive a One-Time Password (OTP) on their registered phone number and email address after entering their account number and password.
The OTP, according to the bank, will remain valid for five minutes and must be used to complete the login process.
Zenith Bank said the deployment is aimed at enhancing the safety of customer accounts amid rising concerns over digital fraud, phishing attacks, and unauthorised access to online banking platforms.
The bank also advised customers to remain vigilant against fraudulent links and phishing attempts, stressing that it would never send login links to users for internet banking access.
“Only access the Zenith Bank Internet Banking from our website,” the bank stated in a customer advisory issued on the new security upgrade.
The move reflects a broader trend among financial institutions in Nigeria to strengthen cybersecurity infrastructure and improve digital banking protection as online transactions continue to grow across the country.
Zenith Bank further urged customers requiring assistance to contact its customer support channels, including ZenithDirect and its virtual assistant platform, ZiVA.
