Leading ride-hailing platform Bolt has introduced driver scores and driver trip-sharing features that will improve the safety of drivers on the platform.
The newly added features, which further demonstrate Bolt’s concern for drivers’ safety, will allow them more control over the efficiency of their rides.
The driver score function is a visible metric that helps drivers improve their in-app performance, encourages improved driving behaviors, and supports their efforts to provide the greatest rider experience possible.
The component is intended to improve service quality and is therefore fundamental to a satisfying driving and riding experience.
Drivers can exchange a link with information about their current travel using the driver trip sharing tool, which provides an additional layer of protection.
The link allows any third party with access to it to track and follow the driver’s ride status and whereabouts in real-time. It can be shared by email, SMS, or instant messaging apps.
Ireoluwa Obatoki, Regional Manager for Bolt in West Africa, said, “Drivers are core to our business, so we are always innovating to improve their experience on our platform.
The new features we have introduced add to our in-app customer experience and are aimed at helping drivers have more control of their Bolt rides and maximize their earnings within a safe environment.
The driver score and driver trip sharing features are in line with the entrepreneurial desires of the drivers and improve the overall user experience of the Bolt app.
We believe that drivers want to offer great services to riders. With the driver score feature, drivers can get constant feedback about their performance which will help them improve.
The driver trip sharing feature, on the other hand, will act as a deterrent to people with potentially malicious intent against drivers on the Bolt platform.
Overall, riders have the best chances of being paired with a driver who is committed to high-quality service,” she concluded.