In a six-month period from March to August 2025, Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) successfully recovered over ₦10 billion in consumer funds, resolving 9,091 complaints lodged through its platforms.
The data, spanning 30 sectors of the economy, reveals where Nigerians are most frequently dissatisfied:
- Banking led with 3,173 complaints
- Fast-Moving Consumer Goods (FMCG) came second with 1,543
- Fintech followed closely at 1,442
- Other notable sectors were electricity (458), e-commerce (412), telecommunications (409), retail/wholesale (329), aviation (243), information technology (131), and road transport & logistics (114)
Complaints ranged from unauthorised deductions, unfair charges, service failures, deceptive marketing, tangible product defects, to poor disclosure of contract terms and delayed redress. Mr. Tunji Bello, Executive Vice Chairman/CEO of the FCCPC, reflected on the figures:
“These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
The banking and fintech sectors, in particular, stood out for higher financial exposure, pointing both to critical dependence on digital and financial services and to the need for more rigorous oversight and consumer protections in these areas.
Meanwhile, sectors like electricity continue to show widespread issues with billing accuracy and service delivery; e-commerce complaints, though often of lower monetary value per case, are high in volume, highlighting growing consumer risk with online purchases.
The FCCPC says it will intensify its enforcement efforts, boosting oversight in sectors prone to recurring consumer harm, especially in financial services and utilities.
Collaboration with other regulatory bodies and greater transparency are core to its strategy moving forward.
