Bolt has urged customers to familiarise themselves with Bolt Send guidelines and use the service responsibly to ensure safe, reliable and seamless package deliveries.
As more Nigerians turn to on-demand delivery services for personal and business needs, Bolt says understanding what can and cannot be sent through Bolt Send is essential to protecting customers, recipients and courier partners.
Bolt Send is designed specifically for package deliveries and is ideal for sending documents, clothing, small gifts, forgotten personal items and small business deliveries.
However, the company has observed instances where customers attempt to send items that fall outside the service’s terms and conditions, creating avoidable risks and delivery challenges.
According to Bolt, customers should not send items valued above ₦50,000, as packages delivered through Bolt Send are insured up to that amount.
The company also prohibits the transportation of illegal items, weapons, drugs, toxic substances, flammable materials, highly fragile goods and highly perishable items.
To ensure a smooth delivery experience, users are encouraged to properly package and seal items before pickup, ensure parcels weigh no more than 25kg, and have packages ready before a courier partner arrives. Accurate pickup and drop-off details should also be provided to avoid delays and delivery issues.
The company noted that by placing an order through Bolt Send, customers agree to the platform’s terms and conditions and share responsibility for ensuring that packages comply with the service guidelines.
“Most deliveries on Bolt Send are completed successfully every day. Following these simple guidelines helps create a safer experience for everyone involved while ensuring the service remains reliable for users who depend on it,” Teddy Appah-Dankyi, Bolt’s Senior General Manager, West Africa commented.
Bolt warned that misuse of the service may result in account restrictions, removal from the platform, or reports to relevant authorities where necessary.
The company encouraged customers to review Bolt Send guidelines before placing an order and to contact customer support if they are unsure whether an item is eligible for delivery.
