Tunde Hassan-Odukale, Managing Director of Leadway Assurance, has revealed that the company will deploy artificial intelligence (AI), data-driven, and research-oriented initiatives to drive its operations in 2023 in its quest for dominance in Nigeria.
AI automates repetitive learning and discovery through data. Instead of automating manual tasks, AI performs frequent, high-volume, computerized tasks.
With the Nigerian and global business climates expected to experience significant micro and macroeconomic dynamics such as inflationary cost pressures, exchange rate volatility, and disrupting talent attrition, it has become imperative to deploy AI.
Leadway is a Nigerian insurance corporation headquartered in Lagos, Nigeria. It is one of Nigeria’s largest insurance companies. Leadway provides commercial and personal property and casualty insurance, travel insurance, and life insurance
“As the business envirAI automates repetitive learning and discovery through data. Instead of automating manual tasks, AI performs frequent, high-volume, computerized tasks, the speed of change driven by technology will never be slower,” stated Hassan Odukale in his New Year strategic welcome message to all stakeholders.
This has far-reaching repercussions for business. As a result, we will be launching more data-driven and research-focused initiatives, as well as implementing data and artificial intelligence methods for enhanced procedures and faster decision-making in order to create immersive and extraordinary customer experiences.
“Indeed, part of our emphasis this year is to significantly enhance our operational excellence with improvements in our technology use. In this new year and future years, we are committed to strengthening our risk management strategies and technical expertise to ensure such risks are properly identified, assessed, and proactively mitigated,”
Given the government’s massive investment in public infrastructure and the economy’s impending changes, Hassan-Odukale expressed confidence that the future holds enormous prospects for all Leadway firms.
“Leadway as an organization will continue to tap into these emerging opportunities and pursue its strategic goal of being ‘the most dominant insurance company in Nigeria’, in revenue and profit market share, within the corporate and retail market segments,” he added.
He emphasized that the corporation cannot attain these lofty goals unless it makes a clear commitment to constantly providing a world-class customer experience. As a result, he charged his staff with becoming more customer-centric and positively impacting Leadway’s customers’ experiences at every touch point in its customer service value chain.
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