The Nigerian Communications Commission (NCC) has acknowledged the quality of service (QoS) challenges currently affecting telecommunications subscribers in Abuja, assuring the public that urgent steps are being taken to restore service reliability.
In a statement issued by Mrs. Nnenna Ukoha, head of Public Affairs at the NCC, the Commission disclosed that it is working closely with key industry stakeholders and licensed operators to address the disruptions, which have negatively impacted the quality of experience for telecom users in the Federal Capital Territory.
According to the NCC, the service degradation is largely linked to diesel supply disruptions affecting IHS Nigeria Limited, a major colocation infrastructure provider responsible for powering base stations used by Airtel and MTN in the affected areas. The disruption has resulted in intermittent service outages across parts of Abuja.
The Commission attributed the diesel supply challenge to the activities of the National Oil and Gas Suppliers Association (NOGASA), which reportedly interfered with fuel distribution to critical telecom infrastructure, thereby impairing network availability.
“The NCC recognizes the critical role of reliable power supply in delivering optimal telecommunications services,” the statement said, reaffirming the regulator’s commitment to ensuring seamless communication services for Nigerians.
To mitigate the situation, the Commission said it is actively engaging all relevant stakeholders to remove diesel supply bottlenecks and explore more sustainable solutions that will prevent future disruptions to telecom infrastructure.
The NCC further emphasized its role in facilitating dialogue between affected service providers and industry players, noting that these engagements are aimed at achieving a swift resolution to the challenges impacting service quality in Abuja.
Despite the disruptions, the Commission reiterated its dedication to fostering a conducive regulatory environment that supports the growth, resilience, and sustainability of Nigeria’s telecommunications sector.
“The Commission remains committed to managing the situation effectively and will keep the public informed of progress toward the full restoration of telecommunications services in Abuja,” the statement added.
The NCC also appealed to subscribers for patience and understanding during the period, assuring them of its continued resolve to deliver high-quality, reliable telecommunications services nationwide.
