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Home Business Telecoms

QoS: Drop Calls Rates for MTN | Glo | Airtel | 9Mobile by Enextgen

(UPDATED)

by Joan Aimuengheuwa
September 25, 2023
in Telecoms
2
QoS - Drop Call Rate among MTN Airtel 9mobile and Glo
Telecom subscriber overwhelmed by supposedly dropped call rate

Telecom subscriber overwhelmed by supposedly dropped call rate

UBA
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Latest independent report has shown the performance of four major Mobile Network Operators (MNOs) in Nigeria, namely; MTN, Airtel, 9mobile, and Globacom.

The report by Enextgen Wireless tagged, ‘Voice calls in MTN, Glo, Airtel and 9Mobile’, indicates the level of drop calls by the tested MNOs’ networks, amongst other variables.

Nigeria’s telecommunications industry regulator, the Nigerian Communications Commission (NCC), defines Drop Call Rate, sometimes called Call Drop Rate, as “…the number of dropped calls divided by the total number of call attempts. Or (1 – Call Completion Ratio) x 100%)”.

Building on that, NCC, said:

“The QoS KPI performance report is reported as an average at the national and state levels respectively. Hence an area may be having a challenge with QoS but when the QoS performance in the area is averaged with other areas in the state or at the national level, the averaged result is usually better than unacceptable QoS experienced in any one of the component locations. However, NCC engages operators to ensure the QoS performance challenges in any of the identified locations are resolved”.

But, Engineer Aderemi Adeyeye, President/CEO, Enext Wireless Inc., explained the methodology of the research as reflected in the report sighted by Techeconomy:

“We placed four User Equipment (UEs) in a moving vehicle, each representing one MNO. We made calls on these UEs to stationary UEs of the same network along a designated route. We used our platform to log and analyze the data to record key performance indicators”.

According to experts, there are several reasons for a cell phone dropping calls. A malfunctioning phone could be the cuprite. It could even occur as a result of technical problem with your SIM card. There is an issue with the tower handoff, i.e., your phone failed to connect to the nearest cell tower while you were on the move.

The report –

Test Set Up

Voice calls in MTN, Glo, Airtel and 9Mobile - Test set up
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MTN ADS
Source: Enextgen Wireless
Voice calls in MTN, Glo, Airtel and 9Mobile - Test Route
Source: Enextgen Wireless

Comparative analysis

Comparative Analysis
Source: Enextgen

MTN Statistics

Voice calls in MTN, Glo, Airtel and 9Mobile - Test Route
Source:

Airtel Statistics

Airtel
Source: Enextgen

9mobile Statistics

9mobile
Source: Enextgen

Glo Statistics

glo
Source: Enextgen

Ënextgen Wireless’ platform/service allows interested MNOs to provide the best network quality possible to their customers rather effortlessly.

Six Signs You Might Need a High-Speed Mesh Wi-Fi System

Managers and executives can easily look up the signal quality experienced by customers and use that information to evaluate the quality of work being received from their Managed Services vendors.

“Data logged by a member of the sales team during routine sales call can be used to learn about the quality of service the prospect is likely to receive. Performance degradation caused by likely external interference can be spotted without significant expertise in wireless communication”, Engr. Adeyeye.

[Featured Image Credit]

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Author

  • Joan Aimuengheuwa
    Joan Aimuengheuwa

    Joan thrives at helping individuals and businesses scale via storytelling...

    View all posts
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Tags: 9MobileAirtelCall DropsDrop Call RateDrop CallsGloMTNNCC
Joan Aimuengheuwa

Joan Aimuengheuwa

Joan thrives at helping individuals and businesses scale via storytelling...

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Comments 2

  1. Pingback: QoS: Drop Calls Rates For MTN | Glo | Airtel | 9Mobile By Enextgen - News Curators
  2. Pingback: Ubiquitous Network Access: Reasons NCC, MNOs and Vendors Should Embrace Emetrics - Tech | Business | Economy

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