Latest independent report has shown the performance of four major Mobile Network Operators (MNOs) in Nigeria, namely; MTN, Airtel, 9mobile, and Globacom.
The report by Enextgen Wireless tagged, ‘Voice calls in MTN, Glo, Airtel and 9Mobile’, indicates the level of drop calls by the tested MNOs’ networks, amongst other variables.
Nigeria’s telecommunications industry regulator, the Nigerian Communications Commission (NCC), defines Drop Call Rate, sometimes called Call Drop Rate, as “…the number of dropped calls divided by the total number of call attempts. Or (1 – Call Completion Ratio) x 100%)”.
Building on that, NCC, said:
“The QoS KPI performance report is reported as an average at the national and state levels respectively. Hence an area may be having a challenge with QoS but when the QoS performance in the area is averaged with other areas in the state or at the national level, the averaged result is usually better than unacceptable QoS experienced in any one of the component locations. However, NCC engages operators to ensure the QoS performance challenges in any of the identified locations are resolved”.
But, Engineer Aderemi Adeyeye, President/CEO, Enext Wireless Inc., explained the methodology of the research as reflected in the report sighted by Techeconomy:
“We placed four User Equipment (UEs) in a moving vehicle, each representing one MNO. We made calls on these UEs to stationary UEs of the same network along a designated route. We used our platform to log and analyze the data to record key performance indicators”.
According to experts, there are several reasons for a cell phone dropping calls. A malfunctioning phone could be the cuprite. It could even occur as a result of technical problem with your SIM card. There is an issue with the tower handoff, i.e., your phone failed to connect to the nearest cell tower while you were on the move.
The report –
Test Set Up
Ënextgen Wireless’ platform/service allows interested MNOs to provide the best network quality possible to their customers rather effortlessly.
Managers and executives can easily look up the signal quality experienced by customers and use that information to evaluate the quality of work being received from their Managed Services vendors.
“Data logged by a member of the sales team during routine sales call can be used to learn about the quality of service the prospect is likely to receive. Performance degradation caused by likely external interference can be spotted without significant expertise in wireless communication”, Engr. Adeyeye.
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