inDrive, a mobility and urban services platform, has come under serious accusations, especially over alleged crime related activities of one of its riders.
On February 15, an X (formerly Twitter) user, under the name ‘Can i call you rose with the @ezinne_akam’, said her life was under a threat for complaining (online) about inDrive.
Her tweet:
“@inDrive, because I complained online about the assault your driver caused me, Police just broke into my house now at Igboefon to arrest me. They literally tried to take my phone from me and dragged my clothes. I am ONLY on my lingerie in my private place and this happens HELP !!”.
Two days later, Saturday February 17, 2024, she tweeted again,
“I also have not been able to sleep at my home since this incident happened because my front door is broken due to the break-in by the officers and I don’t feel safe there. This is a HUGE inconvenience in my life right now”.
An hour later, she wrote:
“Hi everyone, I am safe.
“Luckily my landlord and a respected commissioner intervened and I wasn’t arrested. However I am still expected to show up to the 5th floor of Force Intelligence Bureau Kamselem to defend myself because the driver claims I cost him his job @inDrive by post-“
This attracted attention of other netizens:
Obiasogu David (@afrisagacity) accused one “Benjamin, a driver, working with inDrive as being
indicted by many people for multiple cr!minal (criminal) cases, including rap£, ill£gal (illegal) possession of gvn (gun), and r0bbery. Yet, inDrive hasn’t issued a public statement on this.
“This is one example of how disrespectfully many big brands treat their Nigerian customers and shabbily handle their complaints.
“Some say the man has been sacked by inDrive but that’s not enough. Before sacking him, they should have given up him to the security agents to investigate his alleged atrocities and help bring him to book, if found guilty”.
“More so, their Comms/Customer Service unit needs to be functional enough to proactively respond to and handle such issues”.
Another netizen, Toni Tones (@iamTONITONES) tweeted: “@inDrive, after getting complaints of robbery and rape, instead of getting the police involved and get him off the streets; you fired him, making it harder for him to catch.
“Now he has multiple traumatized victims. I hope you get sued for everything you’re worth, rubbish!
As at the time of filing this report, inDrive has yet to issue official statement, however, a tweet from its verified handle, reads:
“We want to make it clear that inDrive did not instigate any law enforcement action in the Ezinne situation. The driver involved has been permanently banned from using the inDrive app”.
inDrive operates in nine countries in Africa and was recently named the world’s second most downloaded ride-hailing app in 2023, as revealed by data.ai.
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