FastClaim Partnering Insurtech, a leading Nigerian insurance technology company, has officially launched operations in Zambia.
The move marks a major milestone in the company’s regional expansion strategy and reinforces its ambition to accelerate digital transformation in the insurance sector across Africa.
The company’s entry into Zambia forms part of a broader strategy to transform motor insurance claims management across the continent.
By leveraging cutting-edge technology, FastClaims Solutions enables insurers to deliver faster, more transparent and highly reliable claims settlements.
It previously expanded into the Ghanaian market with its flagship FastClaim application, an artificial intelligence-powered platform designed to automate and simplify motor insurance claims processing.
According to the company, the expansion was made possible through seed investment and technical support from Olla Systems.
FastClaim eliminates bottlenecks that delay claims payment by enabling policyholders to initiate claims instantly through their mobile devices. Using a guided interface, users capture images and videos of damaged vehicles, which are then analysed by the platform’s AI engine.
The AI system automatically assesses the severity of damage, validates it against the insurance policy, detects potential fraud and generates accurate repair estimates within minutes. This eliminates the need for physical inspections and manual reports, significantly reducing turnaround time while ensuring objectivity and fairness.
New features introduced are Fast Policy Enterprise (FPE) which unifies insurance operations into one intelligent ecosystem; it is a Comprehensive AI – Powered insurance intelligence operation platform built for insurance companies in Africa.
It covers the full operational lifecycle- policy administration, claims management, billing, HR, Technical provision, IFR 17, STP Engine Fraud Detection System and Risk Assessment Management, Ai Analytics that shows the performance of an insurance company and the data layer for Actuarial Valuation.
Speaking on the company’s expansion plans, the Executive Director, African Operations, FastClaims Solutions, Mr. Maybin Mudenda, said:
“I have started chatting with operators in Mozambique, and we want to also enter the Kenyan market. We are planning to go into Tanzania and Botswana.
“From Zambia, we’re going to Tanzania, Botswana and Zimbabwe. We have already started chatting with officials in Zimbabwe to adopt FastClaim. I am currently drafting the strategic plan for these countries. We want to grow it even bigger in Africa, targeting 40 to 60 per cent of English-speaking African countries before venturing into French-speaking markets.”
Mudenda said Africa is ready to embrace home-grown technology, although regulatory frameworks remain a major challenge.
“Africa has accepted that we have to use African solutions and go digital. Digitalisation is the key. A major problem we have now is that regulators are still slow. Most don’t understand digitalisation and AI.”
On the issue of claims settlement, he added:
“Prompt claims have been an issue. By law, the claims period is 30 to 60 days. That is old. With our digital online platform, it takes two to three hours or less once the required documents are completed. Zambian insurers are incredibly excited to process claims through an app instead of waiting to collect physical documents.”
Mr. Uche Okugo, the founder and chief executive officer, FastClaim Partnering Insurtech, expressed optimism about the platform’s growing acceptance across the region.
He noted that the platform has already recorded significant adoption among members of the Nigerian Insurers Association (NIA), reflecting increasing market confidence in digital claims management solutions.
