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Breaking Barriers to Voter Engagement: The Success Story of Infobip and Yiaga Africa

In an effort to drive more meaningful voter engagement in Nigeria’s 2023 general elections, Yiaga Africa, a leading non-partisan, non-profit organization, partnered with Infobip, a global cloud communication company to…

State of ICT in Nigeria: Infobip’s Ladipo-Ajai Speaks on the Rise of Tech-savvy, Humanised Digital Customer Engagement

In this Q&A Olatayo Ladipo-Ajai assessed the state of ICT in Nigeria in 2022 vis-a-vis the effect of the recent trends like the humanised digital customer experience on the tech…

A Connected Customer Experience, Key to Establishing Thriving Experience Economy in Uganda

Whether we are talking about the customer experience, the patient experience, or the citizen experience, it is imperative that organisations understand ever-changing and evolving customer needs.

Infobip Reveals its Top Five Trends for Customer Experience and Omnichannel Comms for 2023

Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer experience leads to higher revenue growth. So,…

Infobip Nigeria Receives Double Accolades at Tech Innovation Awards

Infobip Nigeria scooped the Innovative Cloud Communications Provider of The Year – for the second year running – as well as the Tech Personality of the Year Award,

Infobip’s AI-driven Chatbot Enables Twiga Foods to Drive Meaningful Engagement

Infobip, a global cloud communication company for businesses and a leader in omnichannel customer engagement, has deployed its AI-driven chatbot building platform (Answers) over WhatsApp for Twiga Foods Kenya. Twiga…

Infobip, Smartz Solutions Partnership Continues to Enable Seamless Global Communication Experiences for Customers

Smartz Solutions has fully integrated Infobip’s API through extensive collaboration to allow customers to leverage two-way SMS and WhatsApp in their business

Infobip Builds an Integration for HubSpot to Enhance Customer Experience 

The Infobip integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty

Organisational Culture Change Needed to Address Gender Bias in Africa’s ICT Space

Article By Doreen Kinja, Sales Team Leader at Infobip Africa

Infobip Completes Peerless Network Acquisition

Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries

Infobip Rolls Out Omnichannel Solutions for Nigeria’s Retail Giant Konga.com

Konga engaged Infobip for implementation of its omnichannel platform that includes SMS, Rich Communication Services (RCS), email and WhatsApp for Business Application Programming Interface (API) channels, as well as its…

[INTERVIEW] Infobip’s Martin Effiong Speaks about SIM Swap Fraud, Recommends Solution, Other Issues

The truth is that identity fraud can suddenly and violently turn your life upside down. In some cases, it can send your credit score plummeting and, depending on the type…

Infobip Appoints Olatayo Ladipo-Ajai as Regional Manager for West Africa

His responsibilities in his new role include providing leadership for the region, ensuring revenue targets are achieved, providing change management, and ensuring the various countries in the region are aligned…

Infobip Scoops Business Efficiency Solutions Provider of the Year Award at BoICT 2022

Infobip has been operating in Africa for several years and this award recognizes the value that the company delivers to West Africa.

Nigeria’s Military Pensions Board to Deploy Infobip’s Chatbot to Enhance Communications 

Nigeria’s Military Pensions Board to deploy Infobip’s Chatbot over WhatsApp API solution to enhance communication with beneficiaries